Accessibility Statement

Accessibility Statement 3T Portal and 3T App

This accessibility statement applies to the following:

  • 3T Portal available at https://3t.app.
  • 3T App (v1.38.0 as of 15th November 2024) available on the Apple App Store and Google Play Store.

    • The 3T Portal and 3T App are run by Tristel Solutions Ltd. We want as many people as possible to be able to use these tools. For example, that means you should be able to:

  • Change colours, contrast levels and fonts using browser or device settings.
  • Zoom in up to a reasonable degree without the text spilling off the screen.
  • Navigate as much as possible using only a keyboard or assistive technology.

    • How accessible the 3T Portal and 3T App are

    In general, the 3T Portal and 3T App are very accessible and should work well for the majority of users. However, we know some elements are not fully accessible:

  • Some training videos may not have captions.
  • Some complex portal forms may be harder to use at extreme zoom levels.
  • In some places the app may not be able to accommodate very large text at extreme zoom levels.

    • Feedback and contact information

    If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us via mail@tristel.com.

    Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    Technical information about 3T Portal and 3T App accessibility

    Tristel Solutions Ltd is committed to making its website and app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    Compliance status

    The 3T Portal and 3T App have been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

    The 3T Portal and 3T App are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances listed below.

    Non-accessible content

    Non-compliance with accessibility regulations

  • Some training videos may not have captions. Closed captions are available automatically through some browsers and/or browser extensions but this may not be an option or available to all viewers. We will investigate adding full closed captioning to future videos when they are commissioned.
  • Some complex portal forms may be harder to use at extreme zoom levels (beyond 200%).
  • In some places the app may not be able to accommodate very large text at extreme zoom levels.

    • Preparation of this accessibility statement

    This statement was prepared on 13th September 2024. It was last reviewed on 18th November 2024. The 3T portal was last tested on 6th August 2024 against the WCAG 2.2 AA standard. This 3T app was last tested on 23rd October 2024 against the WCAG 2.2 AA standard.

    Tests were carried out by an internal team. The portal was tested using axe developer tools provided by Deque in combination with manual testing. The app was tested using Accessibility Scanner combined with manual testing using VoiceOver and Talkback.